 |
 |
| Home | Objectives | Major Initiatives | ISDN Assistance and Tutorial | Other ISDN Links | ISDN CPE Info |
|
|
|
| Home | Objectives | Major Initiatives | ISDN Assistance and Tutorial | Other ISDN Links | ISDN CPE Info |
| |
A Wise Decision!Congratulations on your decision to purchase ISDN service. You have chosen a service that provides both high speed data access and voice communications simultaneously, while offering ultimate reliability and flexibility. This pamphlet provides information which will help you order ISDN from your local Telephone Company.
Who Do I Call?The first step to getting your ISDN service up and running is to contact your local Telephone Company (service provider). The telephone numbers for ordering ISDN service are provided below for each of the Regional Bell Operating Companies. Their Internet Website addresses are also included in case you want to visit their sites and learn more about their ISDN service offerings before you call.
AmeritechContact #: 1-800-TEAM DAT (832-6328)Website Address (URL): http://www.ameritech.com/products/data/teamdata/isdn/index.html Bell Atlantic (NJ, PA, DE, MD, VA, WV)Contact #:Small Business - 1-800-570-ISDN (4736) Consumer/Residence - 1-800-204-7332 Website Address (URL): http://www.bell-atl.com/about/isdn.htm Bell Atlantic (NY, MA, RI, NH, VT, CT)Contact #: 1-800-Get ISDN (438-4736)Website Address (URL): http://www.bell-atl.com/about/isdn.htm BellSouthContact #: ISDN HotLine - 1-800-428-ISDN (4736)Website Address (URL): http://www.bellsouth.com/residential/isdn/ (for residential customers) http://bsonline.bellsouth.net/cgi-bin/WebObjects/ISDN (for business customers) Pacific BellContact #: 1-800-4PB-ISDN (472-4736)Website Address (URL): http://www.pacbell.com/order-center/index.html Southwestern BellContact #: ISDN Information - 1-800-792-ISDN (4736)Website Address (URL): http://www.swbell.com/cgi-bin/ page.exe?File=ProdOverview.html&PRODUCT_CODE_EQ=ISD Cincinnati Bell TelephoneContact #: ISDN Service Center - 513-566-3282Website Address (URL): http://www.cinbelltel.com/business/isdninfo.html
What Do I Need to Tell the Telephone Company?Ordering ISDN can be as easy as requesting basic phone service from the Telephone Company - most of the questions that the Telephone Company will ask you are the same in both cases. For example, since ISDN was designed to work over the existing wire which supports your current telephone service, you will probably not have to specify any unique wiring changes or additions. However, there are some specialized capabilities of ISDN that will require you to provide additional information related to your ISDN equipment selection. The best way to provide this additional information is through an ISDN Ordering Code (IOC), which should be identified in your ISDN equipment documentation. If your ISDN equipment does not have an IOC, you will need to provide additional product information such as manufacturer, equipment type, model number, etc. as requested by your Telephone Company.
What Does the Phone Company Need to Tell Me?Most ISDN connections in North America require the use of one or more Service Profile Identifiers (SPIDs). These are numbers which uniquely identify your terminal to the local phone network. They are provided to you by the Telephone Company, and you normally have to program the SPIDs into your terminal. The terminal equipment documentation provides instructions on what you need to do with the SPIDs provided.
The Telephone Company will also provide you with one
or more telephone numbers (also called Directory
Numbers, or DNs) that will be assigned to your ISDN
line and terminal. You normally also have to program
these into your terminal, as well. Instructions on
what you need to do with the DNs provided are
also included in the terminal documentation.
Finally, depending on the type of ISDN capabilities
that you request, you may also need to program feature
buttons on your ISDN terminal (for example, if your
ISDN line and terminal supports button-activated Call
Forwarding service). The Telephone Company representative
will provide the information you need on which buttons
to program if appropriate, and the terminal equipment
documentation will tell you how to do it.
Is There Anything Else I Need to Do?The terminal manufacturer should provide all the information and support you need to get your equipment working. Please remember that the local Telephone Company provides the ISDN connection and service to you; they don’t usually program your terminal equipment and attach it to the ISDN line. You need to do that yourself or get someone to do it for you. Finally, additional information may be required in some cases - your local Telephone Company representative will work with you to complete your order.
Return to the National ISDN Council Home Page |